Clients and portal

How do I avoid fake bookings or people who never show up?

With bookings pending approval, required fields, reminders and, if needed, services only for known clients.

Updated 05 Oct 2026

There are several levers, and you do not need all of them:

  • "Default status": "Pending", in Settings › Bookings › Online bookings: bookings come in as pending and are not confirmed until you accept them.
  • Required fields, in Booking form: mark the phone as "Required". Asking for it, not just a name, filters out almost everything that is not real.
  • Reminders: most no-shows are forgetfulness. A notice the day before is what reduces them most.
  • "Who can book it?", in each service (section "How it is booked"): "Only returning clients" or, if you sell passes, "Pass holders only".
  • Marking "No show": once its time has passed, open the appointment and press it. That way you know who keeps doing it, and with a pass the session is used up anyway.

Against bots filling forms you do not have to do anything: public booking already applies automatic per-visitor limits so nobody can fire hundreds of attempts.

And if someone is a nuisance on WhatsApp or Telegram, you can block that contact so the assistant ignores them.

More in Clients and portal

Where do I see a client history and their notes? In the client record: their appointments, passes, details and the notes only you can see. Can I request custom data during booking? Yes, you can add custom fields and decide which ones are required. What is the My appointments portal? A public page where clients view and manage their appointments without creating an account: they get in with Google, their email or their phone. A client booked and then signed in with Google in "My appointments": where is their appointment? In their account: what they booked from that browser moves to their Google account and they see it from any device. Can the client cancel or change their appointment on their own? Yes, if you enable it: you decide how many hours in advance it is allowed. Can I change the name and the look of my client screens? Yes: in Client area you choose whether it is open, what it is called and which sections show; the style is chosen in the editor while seeing the result.

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