Clients and portal

Can I request custom data during booking?

Yes, you can add custom fields and decide which ones are required.

Updated 05 Oct 2026

In Settings › Bookings › Booking form you decide what you ask for and when: "When booking" (in the form, before confirming), "After booking" (with the appointment already made, never blocking it) or "Only in their record" (not asked; you fill it in). With "Add your own field" you create your own and mark which ones are required. Required fields are requested on the public website and also in conversational booking channels.

In online booking the client is recognised by their phone or email, never by name.

More in Clients and portal

Where do I see a client history and their notes? In the client record: their appointments, passes, details and the notes only you can see. What is the My appointments portal? A public page where clients view and manage their appointments without creating an account: they get in with Google, their email or their phone. A client booked and then signed in with Google in "My appointments": where is their appointment? In their account: what they booked from that browser moves to their Google account and they see it from any device. Can the client cancel or change their appointment on their own? Yes, if you enable it: you decide how many hours in advance it is allowed. Can I change the name and the look of my client screens? Yes: in Client area you choose whether it is open, what it is called and which sections show; the style is chosen in the editor while seeing the result. How do I avoid fake bookings or people who never show up? With bookings pending approval, required fields, reminders and, if needed, services only for known clients.

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