A client booked and then signed in with Google in "My appointments": where is their appointment?

In their account: what they booked from that browser moves to their Google account and they see it from any device.

Updated 05 Oct 2026

In their account. If your client books by typing their details and then presses "Continue with Google" —on the confirmation screen or in "My appointments", from the same browser—, the booking they have just made moves to their account. When they sign in with Google again, from their phone or another computer, they will see it with the rest of their appointments. If they left no email when booking, the confirmation reaches their Google email once.

Only what was booked from that browser in that visit is taken. On a shared computer, whoever signs in with Google days later does not walk away with someone else's appointments.

What it never does is merge, on its own, records of your business that already had a history: a record that already existed, with its appointments, passes and notes, stays as it was. If you see that two records are the same person, join them yourself in Clients with "Possible duplicates" and "Merge records".

More in Clients and portal

Where do I see a client history and their notes? In the client record: their appointments, passes, details and the notes only you can see. Can I request custom data during booking? Yes, you can add custom fields and decide which ones are required. What is the My appointments portal? A public page where clients view and manage their appointments without creating an account: they get in with Google, their email or their phone. Can the client cancel or change their appointment on their own? Yes, if you enable it: you decide how many hours in advance it is allowed. Can I change the name and the look of my client screens? Yes: in Client area you choose whether it is open, what it is called and which sections show; the style is chosen in the editor while seeing the result. How do I avoid fake bookings or people who never show up? With bookings pending approval, required fields, reminders and, if needed, services only for known clients.

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