Notifications and channels

Which notification channels can I enable? Email, WhatsApp Cloud API and Telegram, with events configurable per channel. How do I connect my WhatsApp? From Settings › Communication › Channels, with the connect with Meta button. No developer account or separate signup is needed. How do I connect Facebook Messenger? From Settings › Communication › Channels, signing in with your Facebook account and choosing the business page. How do I connect Instagram? From Settings › Communication › Channels, with your professional Instagram account. It is for direct messages, not for posting. When are reminders sent and can I change the text? 24 hours and 2 hours before the appointment, unless it was booked within that window. Imported ones get them too. BookflowR writes the texts. Why did a client not get the WhatsApp message? A WhatsApp notice goes out if the client wrote in the last 24 hours; otherwise the same notice goes by email or Telegram. Can I see whether a notice failed and send it again? Yes: Sent history keeps every send with its status and reason, and lets you retry. Does sending notices to my clients cost anything? You do not pay per message: it is included in your plan. Usage shows how much you consume. How does the AI assistant work on WhatsApp, Instagram and Messenger? The assistant uses your real business data to answer questions and book through connected channels. Can I read and reply to the assistant conversations myself? Yes: in Conversations you see everything, and as soon as you reply the assistant steps aside. Can I stop the assistant from replying to a contact? Yes: you can block contacts per channel, and if you reply yourself the assistant steps aside in that conversation. How does the dashboard alert me when a booking comes in or is cancelled? With an on-screen alert, a sound and, if you want, browser notifications. Tapping the alert opens that appointment.