How do I connect Facebook Messenger?

From Settings › Communication › Channels, signing in with your Facebook account and choosing the business page.

Updated 05 Oct 2026

In Settings › Communication › Channels add the Messenger channel and sign in with your Facebook account. If you manage several pages, you are asked to choose the business one; the assistant will only reply there.

We ask for the minimum permissions: list your pages and read and reply to their messages. That cannot post on your wall or access your content, and you can revoke it any time from Facebook.

Messenger is conversation only: the assistant answers people who write to you, replies to questions and can book. Reminders and confirmations do not go out through this channel; they go by email, WhatsApp or Telegram.

It is available on the plans that include this channel. If your dashboard shows it as "Coming soon", it is not enabled yet; we will announce it in the changelog.

More in Notifications and channels

Which notification channels can I enable? Email, WhatsApp Cloud API and Telegram, with events configurable per channel. How do I connect my WhatsApp? From Settings › Communication › Channels, with the connect with Meta button. No developer account or separate signup is needed. How do I connect Instagram? From Settings › Communication › Channels, with your professional Instagram account. It is for direct messages, not for posting. When are reminders sent and can I change the text? 24 hours and 2 hours before the appointment, unless it was booked within that window. Imported ones get them too. BookflowR writes the texts. Why did a client not get the WhatsApp message? A WhatsApp notice goes out if the client wrote in the last 24 hours; otherwise the same notice goes by email or Telegram. Can I see whether a notice failed and send it again? Yes: Sent history keeps every send with its status and reason, and lets you retry.

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